Terms & Conditions

Last updated 9th April, 2015

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products listed on carcamerashop.co.uk to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You may print a copy of these terms and conditions for future reference.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any products from our site.

1. Information about us

1.1. We operate the website carcamerashop.co.uk. We are Dash Witness Ltd trading as Car Camera Shop, registered in England and Wales at Brunel House, Volunteer Way, Faringdon, SN7 7YR. Company reg no. 9000716.

2. Service availability

2.1. We do ship products internationally. However, we currently only offer our installation service within the UK.

3. Your status

By placing an order through our site, you warrant that:

(a) you are legally capable of entering into binding contracts;
(b) you are at least 18 years old;
(c) you are resident in one of the Serviced Countries; and
(d) you are accessing our site from that country.

4. How the contract is formed between you and us

4.1. After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

4.2. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

4.3. Goods, colours or packaging of goods may occasionally differ slightly to those displayed on the website.

4.4. If you order goods or services that are unavailable, we will tell you if we propose to provide substitute goods or services of equivalent quality and price.

5. Our status

5.1. We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. If you would like information about your legal rights you should contact your local trading standards or citizens advice bureaux. We may disclose your personal information related to that transaction to the third party seller.

6. Consumer rights

6.1. If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products, provided the goods have not been used. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below).

6.2. To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

6.3. Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your other statutory rights as a consumer.

7. Availability and delivery

7.1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

7.2. Lost or missing deliveries will need to wait 15 working days before an item can be resent. In the event of a missing or lost delivery, you will be required to complete the appropriate documentation with Royal Mail to claim for the loss.

7.3. If your order is returned to us, we will hold it for a period of 1 month. We will contact you to let you know that we have your order. If you require us to dispatch the order again, we will charge or standard delivery rate to do so. For orders qualified for free delivery this will be the charged at the rate of £3.99. If you no longer want the item, your order will be refunded minus any delivery charges.

7.4. It is your responsibility to supply the correct address when placing your order. We cannot be held responsible for lost packages due to incorrect delivery details.

7.5. In the event of a failed delivery, it is your responsibility to ensure that you collect the item from either the Royal Mail or courier sorting office or to arrange re-delivery. If the items are returned to us we refer to 7.3 above.

7.6. Please refer to our delivery and returns page for more information on our delivery terms and procedure.

8. Risk and title

8.1. The Products will be your responsibility from the time of delivery.

8.2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

9. Price and payment

9.1. The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

9.2. Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

9.3. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

9.4. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.

9.5. Payment for all Products must be by credit or debit card or PayPal.

10. Our refunds policy

10.1. If you return a Product to us:

(a) because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 6.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, you will be responsible for the cost of returning the item to us. Returned goods should be in an ‘as new’ condition and in their original packaging with labels, stickers, screen protectors, cable ties etc. all attached. If reasonable care hasn’t been taken of the goods before we receive them back which results in damage or deterioration we’ll charge you for the reduction in value or may not be able to offer a refund.

(b) for any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

10.2. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

10.3. Please refer to our returns and refunds page for more information on our terms and procedure.

10.4. When returning free items such as memory cards you will need to ensure they are in 'as new' condition (unless any part of your order is faulty). If these items are not in 'as new' condition the total value of the free item will be deducted from your refund amount.

10.5. When returning items which are not faulty or mis-described, you must ensure the items are in 'as new' condition. This means that cable ties, screen protectors, lens protectors are all n tact and that the box, instructions etc. are all in the condition you received it. If this is not the case when returned to us, we will charge a restocking fee which will up to 50% of the order value.

11. Warranty

We warrant to you that any Product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

12. Our liability

12.1. Subject to clause 12.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to clause 12.2, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

12.2. Subject to clause 12.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories even if such losses result from our deliberate breach:

(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.

However, this clause 12.2 will not prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause 12.2.

12.3. Nothing in this agreement excludes or limits our liability for:

(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
(d) defective products under the Consumer Protection Act 1987; or
(e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

12.4. Where you buy any Product from a third party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions.

13. Import duty

13.1. If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

13.2. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

14. Written communications, marketing

14.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14.2. We will only send you marketing texts or emails in accordance with our Privacy Policy.

15. Notices

All notices given by you to us must be given to Car Camera Shop at sales@carcamerashop.co.uk. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in clause 14 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

16. Transfer of rights and obligations

16.1. The contract between you and us is binding on you and us and on our respective successors and assignees.

16.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

16.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

17. Events outside our control

17.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

17.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks;
(f) the acts, decrees, legislation, regulations or restrictions of any government; and
(g) pandemic or epidemic.

17.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

18. Waiver

18.1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

18.2. A waiver by us of any default will not constitute a waiver of any subsequent default.

18.3. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 15 above.

19. Severability

If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

20. Entire agreement

20.1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

20.2. We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

20.3. Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

20.4. Nothing in this clause limits or excludes any liability for fraud.

21. Right in the site and the service

21.1. Material on carcamerashop.co.uk may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without the permission of Car Camera Shop. All rights are reserved by Car Camera Shop in relation to copyright material on the site.

22. Our right to vary these terms and conditions

22.1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

22.2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

23. Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

24. Suction/adhesive mounted car cameras

Before you purchase your camera please ensure you have read and understand the laws regarding the mounting position, especially for suction mounted cameras. More information on this can be found in our guide "How, and where, to mount your car camera".

We cannot take responsibility for any wrong-doings as a result of the mounting type and position you mount the camera in. It's your responsibility to ensure you adhere to the relevant legislation before you purchase your car camera.

25. Hardwire kits and integrations

25.1. We recommend hiring a fully qualified and professional auto electrician to undertake any hard-wiring work on your vehicle. We cannot take any responsibility for any loss or damage to the camera, vehicle, your health, or anything else for that matter. Hardwiring a camera is done at your own risk and may invalidate your camera or vehicle warranty. We provide no support with hardwiring. Damage to the camera as a result of a hardwiring kit NOT supplied by us will not be able to be returned for a refund.

25.2. Wiring a camera without using the supplied standard cigarette lighter cable is not supported by Car Camera Shop. We do not take any responsibility for any issues that arise to the hardwire equipment, camera, mount, car electrics. Wiring a camera without using the supplied standard cigarette lighter cable is done entirely at your own risk. We cannot be held responsible for any installation costs or additional installation costs that may be incurred after a fault or failure of camera, mount, hardwire kit, or car electrics. We advise you to test all the components before wiring to the vehicle to ensure correct operation.

25.3. If your car is over sensitive to power or is not compatible with the hardwire kit purchased and additional wiring equipment is required, this is not included and you will need to pay for the additional wiring equipment.

25.4. We cannot guarantee that every dash cam will work with all vehicles. Some vehicles are sensitive to power which may cause issues. This could be an issue with the camera itself, hardwire accessory, or the installation. If in any doubt, you should talk to the vehicle manufacturer and ask them to carry out the installation for you.

25.5. Our standard 30 day returns period starts from the date the camera is delivered and not the installation date which may be later. It’s therefore important that you test the camera fully when you receive it to make sure it works OK before being installed. If you wish to return the camera once it has been installed after the 30 day returns period, the normal returns procedure will apply and you may not be able to return the camera for a full refund.

25.6. When using our installation partner, the additional following terms apply:

(a) you can cancel the installation at any time before the day of the appointment. After this, a callout charge of £80 will be payable.
(b) if, for any reason, the installation cannot be performed due to the engineer being unable to attend you will be refunded in full.
(c) the installation warranty requires that the installation is not tampered with in any way.
(d) the installation warranty does not cover replacements to the camera should it be faulty.
(e) if the camera or hardwire kit is deemed faulty and additional installation callouts are required, you will be charged for these callouts.
(f) should you change to an alternative model an installation charge of £80 will be payable to fit the new model.
(g) if the installation has been modified or tampered with, the warranty will not be valid and a callout charge of £80 will be payable.
(h) installation costs are not refundable even if the camera is faulty and has to be returned.
(i) if your car is sensitive to power and additional wiring equipment is required this is not included and you will need to pay for the additional wiring equipment.
(j) due to the nature of mobile installations our installation partner is unable to confirm an exact time for the install. They will usually provide a window but this may run over so please make sure you are free for the entire day. No compensation will be offered for failed or late installation appointments.
(k) if you have purchased the equipment elsewhere and it is faulty or an item is missing, a service call charge of £80 will be payable for the engineer to return and complete the installation.

25.7. You should always test your camera prior to installation to save on any failed and repeat installations. We recommend running the camera for a few days in the car using the supplied cigarette lighter cable. This is your responsibility and we cannot be held liable for any additional costs incurred as a result of not testing your camera in advance.

26. DAB radio reception interference

26.1. Some cameras can interfere with DAB radios in some cars. It's impossible for us to know whether a camera will cause interference based on the sheer number of cars and radios available. Should you receive interference there are a few things that you can try to eliminate this (see blog post) but you won't be able to return the camera for a full refund since the camera is not faulty. If you are concerned, please contact us in advance.

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